Customer Service

Shipping & Delivery

All items ship either UPS or FedEx, depending on the size of the item and your ship-to location.

Need It Fast?

If you need your items faster than regular ground delivery, we offer next day air or two-day day delivery services at an additional charge. This charge is determined by weight and delivery destination. These additional shipping charges can be quoted to determine what works best for our customers.

Questions

Our Customer Service Representatives are ready to help you.

Hours: (Monday - Friday 8:00a.m. - 5:00p.m. ET)
Phone: 800.346.4420
Email: sgsales@screen-graphics.com

Damage | Shortage Claims

All claims for concealed loss or damage should be reported to us immediately. If the exterior package has damage, please refuse shipment. When reporting damage, be sure to hold all containers and packing materials for possible inspection by the carrier. Claims for damage or shortage must be filed within 15 days of receipt of shipment.

Returns & Replacements

We hope that you are completely satisfied with your purchase. If, for some reason, you are not satisfied, please contact Customer Service within 30 days of receipt of your product(s) to receive authorization to return the product (s). Carefully pack your product in the original packaging if available or repackage as necessary. Include a copy of the packing list with your return. We will either issue a UPS call tag or ask that you return depending on the reason for returning the product(s). NOTE: Please keep your tracking number. Custom Orders are NOT eligible for returns.

Once we receive the product(s), we will issue a credit to your account or credit card based on payment method. A restocking charge of $25.00 or 15%, whichever is greater will apply to acceptable returned stock items.

Ship your returned item via UPS or FedEx to the following address:
Screen Graphics
1801 N Andrews Ave
Pompano Beach, FL 33069

NOTICE : Screen Graphics does not represent that any of its products, including safety decals required by law, are sufficient to meet the requirements under any State or Federal law. Purchase and use of decals and/or sign products that are regulated in any way at any jurisdictional level are solely at the customer's discretion and risk.